Frequently Asked Questions

We currently ship within the United Kingdom only. London & South East: 1–2 business days. Rest of the UK: 2–3 business days. You will receive a tracking number once your order is dispatched.

Yes! All UK orders over £50 qualify for free standard shipping.

Yes. Once your order is dispatched, you will receive a tracking number via email. You can also track your order from your account page.

We accept PayPal, Mastercard / Visa (via Mastercard Payment Gateway), Wise (bank transfer), Apple Pay / Google Pay, and Cash on Delivery for UK mainland orders.

Absolutely. All transactions are encrypted and processed through PCI-DSS compliant payment gateways. We never store your card details on our servers.

Please check your card details and billing address are correct. If the issue persists, try a different payment method or contact us via WhatsApp at +44 7874 115051.

Yes. We work directly with African artisans and vetted suppliers. Every product listing includes origin information and our quality assurance guarantee.

Yes. We have a 30-day return policy for unused items in original packaging. See our Returns Policy for full details.

Please contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.